LamaBet Privacy Policy

At LamaBet, we understand that your personal information matters, and we take its protection seriously. This Privacy Policy explains how we at LamaBet Online Casino collect, use, store and protect your data when you visit lamabet.com, register an account, or use any of our gaming and payment services. By creating an account with us, you confirm that you have read and understood how we handle your information.

Who We Are

LamaBet Online Casino operates under the brand lamabet1.com, licensed under the laws of Anjouan, Union of the Comoros, under the Anjouan Gaming Authority, licence No. ALSI-152406018-FI2. We are registered as 3-102-940953 SRL, Costa Rica. When you search for "lamabet casino" or "lama bet casino" and choose to play with us, you entrust us with certain personal data, and we are committed to safeguarding it in line with applicable data protection standards.

Information We Collect

We collect several categories of information to provide our services, verify your identity, and comply with our legal obligations as an operator.

• We collect registration details such as your name, date of birth, address, email address, phone number and country of residence when you sign up for a LamaBet account.
• We gather verification documents, including a valid passport, driving licence, national ID card, birth certificate, utility bills, bank statements and payment method details, as required before processing your first withdrawal.
• We record your transaction history, including deposits, withdrawals, currency selections, and the payment methods you use, whether card, bank transfer, e-wallet or cryptocurrency.
• We track your gaming activity, including games played, wagers placed, bonus usage and loyalty points earned, to manage your account and improve our Lamabet VIP Club experience.
• We automatically collect technical data such as IP address, device type, browser information and location data, partly to enforce our restricted jurisdictions policy and VPN prohibition.
• We retain correspondence you send us through live chat, email or our support contact form.

How We Use Your Information

We use the data we collect for several legitimate purposes connected to operating LamaBet Online Casino safely and lawfully.

• We use your information to create and manage your account, process deposits and withdrawals, and verify your identity in line with anti-money laundering requirements.
• We use your data to detect fraud, prevent multiple accounts per household, device or payment method, and enforce our bonus eligibility rules.
• Our team uses your contact details to send you service messages, promotional offers such as the Welcome Bonus or Weekend Reload Bonus, and updates about your loyalty status, unless you opt out.
• We use location and technical data to confirm that you are not accessing our platform from a restricted territory, and we may suspend accounts where a VPN or proxy is detected.
• We use gaming activity data to calculate cashback, Complimentary Points, and VIP tier progression under our loyalty programme.

Legal Basis for Processing

We process your personal data where it is necessary to perform our contract with you, to comply with licensing and anti-money laundering obligations under Anjouan Gaming Authority requirements, to pursue our legitimate interests in preventing fraud, and, where applicable, based on your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before your withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate LamaBet Online Casino.

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, Interac and cryptocurrency processors to complete your deposits and withdrawals.
• We share information with game providers, including Pragmatic Play, Evolution, NetEnt and others listed on our platform, where necessary to deliver gameplay and verify fair results.
• We disclose information to regulatory authorities, including the Anjouan Offshore Financial Authority, when legally required.
• We may share data with identity verification providers and fraud prevention services during our enhanced due diligence checks.
• We may disclose information to professional advisers, law enforcement, or in connection with a merger, acquisition or restructuring of our business.

Cookies and Tracking Technologies

We at LamaBet use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic across our 21 language versions. Our cookie usage helps us recognise returning players searching for "lamabet casino login" and streamline your experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality on our site.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by licensing, tax and anti-money laundering regulations. Where your account becomes inactive for six consecutive months, we apply our stated inactivity fee policy, and after twelve months of inactivity we follow our published procedure for remitting or retaining the remaining balance. We may retain verification documents and transaction records for longer periods where required by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. Our systems use encryption for sensitive data transmission, and access to your personal information is restricted to authorised personnel who need it to perform their duties, including customer support, compliance and payments teams. Despite our safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Because we serve players across Ireland, Canada, New Zealand, Japan, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Norway and other international markets, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection laws.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain processing, including direct marketing.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact our support team through live chat, available 24/7, or by emailing [email protected].

Excluded Jurisdictions and Players

We do not knowingly collect or process data from residents of restricted countries listed in our Terms and Conditions, including but not limited to the United States, United Kingdom, Spain, France, Germany and other prohibited territories. Players from Sweden are excluded from all bonuses, cashback, promotional programmes and VIP rewards, though their account data continues to be protected under this policy where applicable.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We encourage you to review this page periodically. Continued use of LamaBet Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please reach out to our support team via live chat, available around the clock, through our contact form, or by email at [email protected]. We aim to respond to all privacy-related enquiries as quickly as possible.